Body Tonic RX Medical Spa Policies
Effective as of 10/28/2022. Scheduling an appointment with Body Tonic RX signifies your acceptance of the policies below.
Important Payment Notice
To help offset rising processing costs, a credit card surcharge of 2.5% will be added to all credit card transactions. This fee goes directly toward covering the cost of card processing and is not retained by our business. We continue to accept Cash, Debit, and Checks with no additional fee.
Scheduled Appointments
At Body Tonic, we deeply value your time and strive to maintain an efficient schedule. However, due to the nature of medical and aesthetic care, unforeseen circumstances may occasionally arise that result in delays. Your provider may be attending to unexpected clinical needs. In these cases, no concessions, discounts, or schedule adjustments will be made. Booking an appointment signifies your understanding and acceptance of this policy.
Please arrive 10–15 minutes prior to your appointment to complete paperwork and check in so your treatment can begin on time.
A Visa, Mastercard, Discover, or American Express credit card is required to hold your appointment. We observe strict privacy policies and will not disclose this information to any other party. Your card information is securely kept in your chart.
Cancellation Policy
We require at least 48 hours notice when cancelling or rescheduling an appointment. If the cancellation is made within less than 48 hours of the appointment time, it will be considered a no-show and you will be charged a non-refundable, non-applicable $100 fee for the missed appointment, subject to our no-show policy.
No-Show Policy
Body Tonic RX Med Spa does not re-book clients who no-show with a provider. There is a $100 cancellation fee for every 30 minute booking. Under special circumstances, we will re-book the appointment if the client pays 100% of the missed appointment service. Clients more than 15 minutes late are considered a no-show. This policy applies to all emergency situations that may arise.
Refund Policy
Products, services, and appointment deposits are non-refundable. Prescription medications dispensed by our partner pharmacies cannot be returned, exchanged, or refunded once dispensed, in accordance with state and federal pharmacy law. See our Shipping & Returns Policy for details on prescription medication handling, including the limited exceptions for incorrect or damaged shipments.
If you choose not to use a non-medication appointment deposit toward the originally intended treatment, the amount will remain as a credit on your account for 12 months from the date of purchase. This credit may be used toward other Body Tonic Med Spa products or services (excluding prescription medications).
In the rare instance that a financial refund is granted on non-medication purchases, the client will be required to sign a Client Termination Agreement prior to the release of any funds. By signing, the client acknowledges and agrees to an indefinite termination of all future appointments, treatments, and services at Body Tonic Med Spa.
Payment
Payments must be made in full at the time services are rendered. We accept Cash, all major Credit Cards, Checks with valid ID, Apple Pay, Cherry Financing, PatientFi, and valid Gift Cards. A $50 returned check fee will be charged for any returned checks.
Financing
Body Tonic RX offers financing through Cherry and PatientFi. Pre-qualifying takes just a few minutes and does not impact your credit score. View financing options →
If a client books multiple services in one appointment, or a longer appointment time (2+ hours) is needed to perform services, a non-refundable deposit of $500 will be required at the time of booking, and our 48-hour cancellation policy will apply. If you reschedule prior to the 48-hour window, the deposit will be held as a credit until you are ready to reschedule. If a client no-shows or cancels with less than 48 hours notice, the deposit will be lost.
Medical Records
Medical records may be requested via email. We will mail hard copies to the address on file or you may pick them up at your preferred Body Tonic RX location. The fee is $25 per set and may take up to 14 days to be delivered. We will notify you when your records are ready through your patient portal.
See the Texas Medical Board Administrative Code for more information.
Virtual Consultations
We offer complimentary virtual consultations for weight loss and peptide therapy. A clinician evaluates your medical history, goals, and candidacy first; any prescription is then issued solely at the clinician's discretion based on medical necessity. Consultation does not guarantee a prescription, and no medication may be purchased prior to clinician approval.
If, after evaluation, you decide not to move forward with treatment, a $50 consultation fee may be charged to cover the provider's time and personalized recommendations.
Scheduling your appointment is your acceptance of these policies.